© 2022 1Backoffice
Future of outsourcing
Future of outsourcing
Provide Consistent Customer Support Across Multiple Channels
Lower costs by 20-30% on avarage
Increase customers’ satisfaction rate
Free up time and capital
Increase customers’ satisfaction rate
Free up time and capital
Delegate Your Customer Service Support to Professionals
Toll-Free Call: (844) 423-5747
Services we offer:
Our aim is to let you and your team focus on core business and let us handle all Customer service operations at very cost-effective rates
LiveChat, and Email support
A well-written, empathetic email and friendly attitude ensure that your customer is happy with the encounter. Whether it's a reminder or an email campaign, we got you covered while providing you extraordinary Online Chat support 24/7. Also, we can set up email and marketing campaign automation.
Phone support
Phone coverage through any available channel with multilingual agents. We will assist your customers swiftly and flawlessly, whether it is an incoming or outgoing call, a video conference, or a text message. A kind, friendly attitude shows them that we value their business.
Realtime Social Support and FAQ
Responding to the incoming chats on any social media platform (FB, Instagram DMs, Linkedin, and more) is extremely important for business, especially for brands whose main target group is the Y and Z generation.
Outsourcing in numbers
How It Works
Let us know your needs: number of employees, working hours, number of shifts, and any relevant information you’d want us to know. Once we understand the workflow and timeline, we’ll work with you to develop the cost-effective support your team needs.
We assemble a team of experts for your project. They learn your business and sound just like you. We're making your customers happy 24/7 by replicating your top-performing in-house staff. Training can take anywhere from 5 to 20 days, depending on your team's size and the complexity of their tasks.
You’ll have a personal manager and the QA and Compliance team on your side to help you optimize your workforce. The onboarding process for new agents has been streamlined, so you can quickly scale and integrate changes to your workflow in no time.
You will get dedicated CRM portal access. We’ll provide weekly reports on the health of your customer service and your client's satisfaction.
We can help you work more effectively
1BackOffice provides scalable, cost-effective, and innovative solutions to companies of any size and industry
Cost-effective solution
24/7 customer response without the financial and managerial burden of hiring staff.
Transparent pricing
You do not need to hire any employees. You just pay for the hours spent on tasks.
Time-saving
Save on average 20 hours a week so you may focus on what you do best.
Seamlessly scaling up
Quickly scale and integrate changes to your workflow to ensure continuous improvement. Hire top talent without hassle.
Get extensive reports
Continually improve the customer experience by tracking the metrics that matter to your team. Reports consist of all the details and data that you need.
Omni-channel approach
Provide seamless customer service to your consumers. Engage in more meaningful relationships with customers every day, across all channels.
Each of our employees is subjected to a
rigorous selection process
1
Testing before the interview. Detailed background inquiry
2
Evaluation of skills and areas for development
3
Individual Approach, Personalized training program
4
Employees' permanent assessment and evaluations
5
Mentorship Program with top-performing experts
Bottom-line costs
Instead of hiring and training new staff to tackle low-priority processes, leaders can entrust key BPO activities to a vendor at a fraction of the cost. What’s more, we serve your needs as an outsourcing expert, so you can be confident the services being outsourced are being processed at a high industry standard.
Calculate your savings
1-min quiz to identify how much money you can save by delegating your Customer Support
Get a FREE month of Customer Support